Refund and Returns Policy

We aim to provide high-quality Molly Fish and related products. If you are not satisfied with your purchase, please review our refund and returns policy.

Eligibility for Returns

• Items must be unused and in the same condition that you received them.
• You have 14 days from the date of receipt to return your items.
• Perishable goods such as live fish are non-returnable unless they arrive in poor condition.

Refunds

• To initiate a refund, please contact us at contact@kryvexmortgage.com with your order details.
• Refunds will be processed within 7-10 business days upon receipt and inspection of the returned item.
• Refunds are only issued to the original method of payment.

Damaged or Dead Fish

• If the Molly Fish arrives dead or damaged, please email us within 24 hours of receiving the package with photos, and we will arrange for a replacement or a refund.